Refund & Cancellation Policy

Overview

Our products are food, so we cannot take back packets once they have been opened. If anything goes wrong on our side, we will replace the item or refund you.

Cancellations

You can cancel your order at any time before it is out for delivery. Message us on WhatsApp at +91 92135 23687 with your order number and we will refund the full amount. Once an order is out for delivery it can no longer be cancelled.

Damaged, incorrect or missing items

If a packet arrives torn, open or past its best-before date, if you receive the wrong product, or if something is missing, please send us a photo on WhatsApp within 48 hours of delivery. We will send a replacement or refund those items, whichever you prefer.

Returns

For reasons of hygiene and food safety, we cannot accept returns of opened packets or refund a flavour you did not enjoy. If you feel something is wrong with the product itself, such as its taste, smell or texture, please tell us. We review every such case and will do our best to make it right.

Orders we cannot fulfil

We will refund you in full if:

• a product sells out after you have paid and you do not want a replacement
• your address is outside our delivery area
• you are charged more than once for the same order

How refunds are made

Refunds are made to the original payment method (UPI, card, net banking or wallet) through Razorpay. We start the refund within 2 working days of approving it, and it usually reaches your account within 5–7 working days. We do not make refunds in cash.

Contact us

For any question about a cancellation or refund, WhatsApp us at +91 92135 23687 or send us a message.